FAQ #32 How the Ocarina warranty works

Ocarina has 2 years warranty on manufacturing defects, 1 year on the battery and no warranty applied to the cable.
The procedure to activate warranty is:
- the customer returns his Ocarina to the Assistance, in the way he likes most (shipping with a tracking number is always recommended)
- we check the malfunction and the applicability of the warranty
- if the intervention is not covered by the warranty, we will send you a cost estimate for repairing
- if the intervention is covered by the warranty, we complete it and then return your Ocarina. In this case, if the problem occurred within 6 months from the purchase, you can request the shipping costs refund (max € 10.00 from Italy, max 12.00 from the rest of the continental EU) on the same payment channel used for the purchase or by bank transfer
- in all cases, before concluding the procedure, we wait that your Ocarina is back to you and then the Ticket can be closed.

NB. This procedure is not applyed outside the EU. For problems outside the EU, please contact your reseller or write to support@ocarinaplayer.com